FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

Find quick answers to the most common questions about shopping with House of CB. Can't find what you're looking for? Contact us at houseofcbshop@gmail.com

ORDERING & PAYMENT

How do I place an order?

You can place an order through our website by adding items to your cart and proceeding to checkout. You can also visit one of our physical stores to make a purchase in person.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods displayed during checkout. Payment is required at the time of purchase.

Can I modify or cancel my order after placing it?

Order modifications or cancellations may be possible if your order hasn't entered the processing stage. Contact us immediately at houseofcbshop@gmail.com with your order number for assistance.

Why was my order cancelled?

Orders may be cancelled due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity. We'll notify you immediately if your order is cancelled and process any refunds accordingly.

Do you offer wholesale or bulk pricing?

For business-to-business inquiries and bulk orders, please contact us at houseofcbshop@gmail.com with "B2B INQUIRY" in the subject line.

SHIPPING & DELIVERY

Do you offer free shipping?

Yes! We provide free standard delivery on all orders with no minimum purchase required.

How long does delivery take?

USA orders typically arrive within 2-3 working days. For weekend delivery, place your order by Tuesday 4:00 PM Pacific Time.

Do you deliver on weekends?

No, we do not offer Saturday delivery or next-day delivery services. Our standard delivery operates Monday through Friday, 8:00 AM to 5:00 PM.

Where do you ship?

We ship throughout the USA, excluding Alaska, Guam, Hawaii, Northern Mariana Islands, and Virgin Islands.

Who are your delivery partners?

We use trusted carriers including Parcel Force, FedEx, and UPS. We select the best carrier for your region - carrier choice is not available.

Do I need to be home for delivery?

Yes, all deliveries require a signature. If you're not available, the carrier will leave a notification card for re-delivery or depot collection.

What if I miss my delivery?

You can arrange a re-delivery or collect your package from the local carrier depot using the notification card left by the driver.

Who pays for customs and taxes?

You are responsible for any customs duties or taxes incurred during international shipping.

Can you deliver to a freight forwarder?

We do not take responsibility for deliveries to shipping companies or freight forwarders. Such deliveries are at your own risk.

RETURNS & EXCHANGES

What is your return policy?

You can return any full-price, unworn item with original tags within 28 days of receipt. Return shipping costs are your responsibility.

How do I return an item?

Follow the instructions on the return sheet included with your order. If you've lost it, contact houseofcbshop@gmail.com for assistance.

Can I return sale items?

Sale items can only be refunded via store credit for use in our online store.

Which promotional items can't be returned?

The following are not eligible for return, exchange, or store credit:

"3 for $240" deals (all currencies)
$68 sale items
"5 for $150" promotions

How long do refunds take?

We process refunds within 2-3 working days of receiving your return. Card refunds may take up to 10 business days depending on your bank.

Can I exchange items?

Yes, you can exchange full-price items for any size or product (subject to stock). We offer up to 2 exchanges per item within 28 days.

Do you cover exchange shipping costs?

No, return shipping for exchanges is your responsibility. However, we send the replacement item to you at no charge.

Can I return items to your stores?

Yes, our stores accept returns of online purchases. Concession stores only accept returns of items purchased at that specific location.

What if I return an item after 28 days?

We cannot accept returns beyond 28 days. Late returns may be sent back to you.

PRODUCTS & SIZING

How do I find my size?

Check our detailed size guide available on each product page. For personalized sizing advice, contact us at houseofcbshop@gmail.com with your measurements.

Are product colors accurate online?

We strive for color accuracy, but monitor settings may cause slight variations. If you're unsure about color, you can return unworn items within 28 days.

When will out-of-stock items be restocked?

Restocking depends on various factors. Contact us at houseofcbshop@gmail.com to inquire about specific items.

How do I care for my House of CB items?

Care instructions are included with each item. Follow the label guidelines for best results and longevity.

ACCOUNT & TECHNICAL

How do I create an account?

You can create an account during checkout or by visiting the account section of our website. An account helps track orders and speeds up future purchases.

I forgot my password. What should I do?

Use the "Forgot Password" link on the login page, or contact us at houseofcbshop@gmail.com for assistance.

Why can't I access the website?

This could be due to browser issues, internet connectivity, or site maintenance. Try clearing your browser cache or contact us if problems persist.

Can I change my delivery address after ordering?

Address changes may be possible if your order hasn't shipped. Contact us immediately at houseofcbshop@gmail.com with your order number.

STORE CREDIT & GIFT CARDS

How do I use store credit?

Store credit is provided as a code sent to your email. Enter this code during checkout in our online store.

Can I use store credit in physical stores?

Store credit can only be used in our online store, not in physical locations.

Do gift cards expire?

CUSTOMER SERVICE

How can I contact customer service?

Email us at houseofcbshop@gmail.com. We typically respond within 24-48 hours during business days.

What are your customer service hours?

Monday - Friday: 9:00 AM - 6:00 PM Limited weekend availability for urgent matters only.

How do I track my order?

You'll receive tracking information via email once your order ships. Use this information with the carrier's website to monitor progress.

What if my package is damaged or missing items?

Contact us immediately at houseofcbshop@gmail.com with your order number and photos of any damage. We'll resolve the issue quickly.

Can I speak to someone by phone?

Currently, we provide support exclusively through email at houseofcbshop@gmail.com to ensure the most efficient and documented service.

SPECIAL CIRCUMSTANCES

What if I refuse delivery?

Please do not refuse delivery. Refused deliveries incur both original shipping and return costs, which will be deducted from any refund.

Do you offer student discounts?

Can I get a price adjustment if an item goes on sale?

Price adjustments depend on timing and specific circumstances. Contact us at houseofcbshop@gmail.com to discuss your situation.

Still have questions?

We're here to help! Contact us at houseofcbshop@gmail.com and our customer service team will provide personalized assistance.